Feedback, Complaint & Appeal Policy

• Provide a means for Learners to obtain a prompt and fair response to a complaint.
• We value comments and seek to continue refining our services and procedures in order to build a culture of trust among students and educators.
• PTA does not engage in age, gender, race, religion, or special needs-based discrimination.
• All Learners must be treated with respect in PTA. Learners should not be physically or verbally abused.
• All PTA employees must be handled with respect. There should be no physical or verbal abuse of employees.
• Learners must complete and submit an official complaint form to the academy consultant.
• Determine the nature of the Learner’s complaint by the academy consultant.
• MR will conduct an investigation and give Learner with a written response within fourteen working days (discuss with all parties concerned and decide the course of action, if necessary)
• The PTA’s reply is FINAL.

APPEAL POLICY

• An appeal must be filed within five days from the date of the examination.
• When an appeal is submitted, the MR and a subgroup of the Academic and Examination Board will evaluate it.
• The decision from PTA is final.